Privacy Policy
This privacy policy explains how Topline Kitchens & Bathrooms ("we", "us", "our") collects, uses, stores and discloses personal information. We are committed to handling personal information responsibly and in line with the Australian Privacy Principles.
Information we collect
When you request a quote, call or email us, we may collect:
- Your name, phone number and email address
- Your suburb or property address
- Details about your project, such as the type of renovation, budget and timing
- Any other information you choose to share with us, including photos or plans
When you visit our website we also collect general usage information through cookies and similar technologies, such as the pages you visit, the device and browser you use and how you arrived at our site.
How we use your information
We use personal information to:
- Respond to your enquiry and arrange a consultation
- Prepare quotes, designs and contracts
- Deliver and manage your renovation
- Provide after sales service and warranty support
- Improve our website and services
- Meet our legal and regulatory obligations
We don't sell your personal information.
Analytics and advertising
Our website uses Google Analytics and Google Ads to understand how visitors use the site and to measure the effectiveness of our advertising. These services use cookies and may collect information such as your IP address, device information and browsing activity on our site. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites and manage ad settings at adssettings.google.com. You can also block or delete cookies in your browser settings.
Who we share information with
We may share information with:
- Our trades, suppliers and contractors where needed to deliver your project
- Service providers who host our website, process form submissions or provide IT services. Our quote form is delivered by Web3Forms, and hCaptcha is used to protect it from spam and abuse (hCaptcha privacy policy).
- Professional advisers such as accountants and lawyers
- Government bodies and regulators where required by law
We only share what's needed for the purpose, and we expect these parties to protect your information.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Some of our service providers may store information on servers located outside Australia.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner.
Contact us
Topline Kitchens & Bathrooms Email: info@toplinekitchensandbathrooms.com.au Phone: 0475 270 178
We may update this policy from time to time. The latest version will always be available on this page.