Privacy Policy

We collect personal information that helps us deliver products and services to you efficiently and securely. This may include:

• Full name, address, and contact details
• Email address and phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party gateways)
• Details of purchases, enquiries, or communications with our team

We use the information we collect to:

• Process orders, payments, and deliveries
• Respond to enquiries and provide customer support
• Manage warranties and service requests
• Send updates about your orders, new products, or promotions (only if you subscribe)
• Improve our website and user experience

We store data on secure servers and apply technical and administrative measures to prevent unauthorised access, loss, or misuse of personal information.

Payment details are never stored on our servers. All transactions are processed through PCI-DSS-compliant payment gateways (e.g. Stripe, PayPal, or equivalent providers).

We do not sell, rent, or trade your personal information. Your data is shared only when required to complete legitimate business processes, including:

• Delivery partners for shipping and logistics
• Suppliers and manufacturers for warranty and product support
• Payment processors and financial institutions
• Legal authorities when required by law

Some service providers we use (such as cloud hosting or analytics) may store data on secure servers outside Australia. We ensure all third parties comply with equivalent data protection standards and confidentiality agreements.

You have the right to access, update, or request deletion of your personal data at any time. You may also opt out of promotional communications.

To exercise these rights, please contact us at info@topline.com.au.

This Privacy Policy may be updated periodically to reflect changes in legal requirements, technology, or our operations. Updates will be posted on this page with the latest revision date.