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Delivery & Returns
Clear, fair, and straightforward: here’s how we deliver, what to expect, and how we handle defects and warranty claims.
Delivery & Lead Times
We work with trusted carriers for showroom items and professional logistics partners for larger joinery deliveries. Lead times vary by product and custom work — typical windows are listed below.
In-stock items: usually dispatched within 3–7 business days.
Custom joinery: factory lead times typically 4–8 weeks depending on scope and finishes.
Appliances: ship times depend on supplier availability — we’ll confirm ETA at order.
We contact you with a confirmed delivery date and time window. If installation is booked, our installers will coordinate delivery and fitment on the same day where possible.
Shipping & Installation
Shipping fees depend on product size and destination. For larger, complex deliveries (joinery & full kitchen installs) we provide a custom quote including delivery and installation pricing.
On delivery day: our team or carrier will request a photo of the access route (stairs, narrow lanes) if needed, and will confirm any onsite access requirements in advance.
Please ensure someone over 18 is present at the delivery address to accept and inspect the goods. If nothing appears damaged, please sign the delivery receipt—this confirms receipt in good order.
Returns, Defects & Warranty
Due to the bespoke nature of our products and the hygiene / installation constraints of appliances and fixtures, we do not offer general returns or change-of-mind refunds. However, we stand behind the quality of our work and products:
Defective or damaged on arrival: If an item arrives damaged or is demonstrably defective, we will assess and manage the claim promptly. Please do not install a damaged product—contact us immediately.
Manufacturer warranty: Many appliances and branded products carry manufacturer warranties. We facilitate warranty claims but manufacturers may handle repairs or replacements directly under their policy.
Repair or replacement: For defects covered by us or the manufacturer, we will arrange repair, replacement parts, or full replacement depending on the situation and availability.
How to report a damaged or defective item
Take clear photos of the damage (all angles) and any packaging.
Note your order number, product code, and delivery date.
We will acknowledge receipt within 2 business days and advise next steps (inspection, repair, return, or replacement).
In cases where returns are accepted due to defect, Topline will cover reasonable return shipping and handling. For change-of-mind or aesthetic preferences, returns are not available unless agreed in writing prior to purchase.
Cancellations & Refunds
If you need to cancel an order, please contact us as soon as possible. Cancellation fees may apply for custom orders or work already in production.
Where goods are returned due to damage or defect and a refund is agreed, refunds will be processed to the original payment method within 7–14 business days after inspection and approval.
For cancellations of in-stock items that have already shipped, return shipping and handling may be deducted from any refund unless Topline agrees otherwise.
Need to report an issue?
We aim to resolve all defect and warranty claims quickly and fairly. Start your claim by contacting our support team.